Global Call Centre Workforce Management Software Market Growth (Status and Outlook) 2019-2024

Published On: Jan 2019

Format: PDF

Publisher: LP Infomation

Pages: 133

Report ID: 224655

Contact center workforce software is used by companies to manage their call center employees' schedules, activities, and performance.

According to this study, over the next five years the Call Centre Workforce Management Software market will register a xx% CAGR in terms of revenue, the global market size will reach US$ xx million by 2024, from US$ xx million in 2017. In particular, this report presents the global revenue market share of key companies in Call Centre Workforce Management Software business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Call Centre Workforce Management Software market by product type, application, key companies and key regions.

This study considers the Call Centre Workforce Management Software value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2013 to 2018, in Section 2.3; and forecast to 2024 in section 10.7.
On-Premises
Cloud Based
Segmentation by application: breakdown data from 2013 to 2018, in Section 2.4; and forecast to 2024 in section 10.8.
Large Enterprised
SMEs

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
Americas
United States
Canada
Mexico
Brazil
APAC
China
Japan
Korea
Southeast Asia
India
Australia
Europe
Germany
France
UK
Italy
Russia
Spain
Middle East & Africa
Egypt
South Africa
Israel
Turkey
GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
Aspect
Genesys
Avaya
Calabrio
NICE
Five9
8x8
Monet Software
Injixo
Dixa
Mattersight
Verint
PlayVox
Nectar Desk

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
To study and analyze the global Call Centre Workforce Management Software market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2024.
To understand the structure of Call Centre Workforce Management Software market by identifying its various subsegments.
Focuses on the key global Call Centre Workforce Management Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Call Centre Workforce Management Software with respect to individual growth trends, future prospects, and their contribution to the total market.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To project the size of Call Centre Workforce Management Software submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

Table of Contents

2018-2023 Global Call Centre Workforce Management Software Market Report (Status and Outlook)

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered

2 Executive Summary
2.1 World Market Overview
2.1.1 Global Call Centre Workforce Management Software Market Size 2013-2023
2.1.2 Call Centre Workforce Management Software Market Size CAGR by Region
2.2 Call Centre Workforce Management Software Segment by Type
2.2.1 On-Premises
2.2.2 Cloud Based
2.3 Call Centre Workforce Management Software Market Size by Type
2.3.1 Global Call Centre Workforce Management Software Market Size Market Share by Type (2013-2018)
2.3.2 Global Call Centre Workforce Management Software Market Size Growth Rate by Type (2013-2018)
2.4 Call Centre Workforce Management Software Segment by Application
2.4.1 Large Enterprised
2.4.2 SMEs
2.5 Call Centre Workforce Management Software Market Size by Application
2.5.1 Global Call Centre Workforce Management Software Market Size Market Share by Application (2013-2018)
2.5.2 Global Call Centre Workforce Management Software Market Size Growth Rate by Application (2013-2018)

3 Global Call Centre Workforce Management Software by Players
3.1 Global Call Centre Workforce Management Software Market Size Market Share by Players
3.1.1 Global Call Centre Workforce Management Software Market Size by Players (2016-2018)
3.1.2 Global Call Centre Workforce Management Software Market Size Market Share by Players (2016-2018)
3.2 Global Call Centre Workforce Management Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion

4 Call Centre Workforce Management Software by Regions
4.1 Call Centre Workforce Management Software Market Size by Regions
4.2 Americas Call Centre Workforce Management Software Market Size Growth
4.3 APAC Call Centre Workforce Management Software Market Size Growth
4.4 Europe Call Centre Workforce Management Software Market Size Growth
4.5 Middle East & Africa Call Centre Workforce Management Software Market Size Growth

5 Americas
5.1 Americas Call Centre Workforce Management Software Market Size by Countries
5.2 Americas Call Centre Workforce Management Software Market Size by Type
5.3 Americas Call Centre Workforce Management Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries

6 APAC
6.1 APAC Call Centre Workforce Management Software Market Size by Countries
6.2 APAC Call Centre Workforce Management Software Market Size by Type
6.3 APAC Call Centre Workforce Management Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries

7 Europe
7.1 Europe Call Centre Workforce Management Software by Countries
7.2 Europe Call Centre Workforce Management Software Market Size by Type
7.3 Europe Call Centre Workforce Management Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
8.1 Middle East & Africa Call Centre Workforce Management Software by Countries
8.2 Middle East & Africa Call Centre Workforce Management Software Market Size by Type
8.3 Middle East & Africa Call Centre Workforce Management Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries

9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends

10 Global Call Centre Workforce Management Software Market Forecast
10.1 Global Call Centre Workforce Management Software Market Size Forecast (2018-2023)
10.2 Global Call Centre Workforce Management Software Forecast by Regions
10.2.1 Global Call Centre Workforce Management Software Forecast by Regions (2018-2023)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Call Centre Workforce Management Software Forecast by Type
10.8 Global Call Centre Workforce Management Software Forecast by Application

11 Key Players Analysis
11.1 Aspect
11.1.1 Company Details
11.1.2 Call Centre Workforce Management Software Product Offered
11.1.3 Aspect Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.1.4 Main Business Overview
11.1.5 Aspect News
11.2 Genesys
11.2.1 Company Details
11.2.2 Call Centre Workforce Management Software Product Offered
11.2.3 Genesys Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.2.4 Main Business Overview
11.2.5 Genesys News
11.3 Avaya
11.3.1 Company Details
11.3.2 Call Centre Workforce Management Software Product Offered
11.3.3 Avaya Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.3.4 Main Business Overview
11.3.5 Avaya News
11.4 Calabrio
11.4.1 Company Details
11.4.2 Call Centre Workforce Management Software Product Offered
11.4.3 Calabrio Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.4.4 Main Business Overview
11.4.5 Calabrio News
11.5 NICE
11.5.1 Company Details
11.5.2 Call Centre Workforce Management Software Product Offered
11.5.3 NICE Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.5.4 Main Business Overview
11.5.5 NICE News
11.6 Five9
11.6.1 Company Details
11.6.2 Call Centre Workforce Management Software Product Offered
11.6.3 Five9 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.6.4 Main Business Overview
11.6.5 Five9 News
11.7 8x8
11.7.1 Company Details
11.7.2 Call Centre Workforce Management Software Product Offered
11.7.3 8x8 Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.7.4 Main Business Overview
11.7.5 8x8 News
11.8 Monet Software
11.8.1 Company Details
11.8.2 Call Centre Workforce Management Software Product Offered
11.8.3 Monet Software Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.8.4 Main Business Overview
11.8.5 Monet Software News
11.9 Injixo
11.9.1 Company Details
11.9.2 Call Centre Workforce Management Software Product Offered
11.9.3 Injixo Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.9.4 Main Business Overview
11.9.5 Injixo News
11.10 Dixa
11.10.1 Company Details
11.10.2 Call Centre Workforce Management Software Product Offered
11.10.3 Dixa Call Centre Workforce Management Software Revenue, Gross Margin and Market Share (2016-2018)
11.10.4 Main Business Overview
11.10.5 Dixa News
11.11 Mattersight
11.12 Verint
11.13 PlayVox
11.14 Nectar Desk

12 Research Findings and Conclusion